VRL Logistics / VRL Group — courier delivery

Address: 560073

Hello;
My complaint is against courier delivery. While booking the courier your fellows will say the product will be delivered to door step and will be taken extra charges, the issue rises at the time of courier delivery from your delivery persons and getting call that we dont have service to deliver at my address location and saying to come to office to pick the courier.
If you dont have service to deliver at address, why while you take the booking. Extra charges will be also paid and we physically have to go to office to pick our courier, leaving all our works side.
My courier track id is vrl 25436695

Please be clear to customer that you have the door step deliver or not

Thanking you;
Vinaykumar
+91-[protected]
([protected]@gmail.com)