VRL Logistics / VRL Group — Damage in delivered product

I had sent a new two-wheeler from Bhatkal to yeshwantpur through VRL logistics Bhatkal
(Consignment no [protected]).
The executive from the Bhatkal branch stated that no extra packaging is required since each vehicle will be sent through separate compartments and extra precautions will be taken and he had charged 3080( bill amount) + 200 extra charges (separately)
Now the vehicle is delivered to the service location with scratches and the executive person reacting in a different manner now