[Resolved]  VRL Logistics / VRL Group — Damaged stock

Address: Bhubaneswar

Dear Sir

This is to inform you that, today ibhad been to your Godown to pick the stock vide LR no-[protected] of two cases.

While taking the delivery I found one cartoon was damaged and without company wraper, as a result of which I have decided to count the stock.

While I opened the cartoon found 9-10 box was completely damaged and strips of medicines are in ruptured condition.

I have raised the complain to the DGM Mr. Harihar Rao, of Bhubaneswar. But not only he denied to raise the complain rather trying to impose that we are in a practice to claim for recovery the money.

He also talked to our Manager of Chandigarh who was a lady, but the behavior was so rude that can't be explained.
According to him the squeezed medicine can be sold without any hindrance as if he is a Dr or Chemist.

All the staffs of yours were present while I took the photo but according to him photo was also manipulated.

We are in a business to mankind and so do you too. But the behaviour and the dealing with customers are so horrible that you can take a notes of it.

Insted of making things mutually managable, rather he cautiond the staff not to entertain any such thing.

Awaiting your response in this regards

I am attaching the godown picture for your reference
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Apr 4, 2022
Complaint marked as Resolved 
VRL Logistics / VRL Group customer support has been notified about the posted complaint.
 
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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