VRL Logistics / VRL Group — Delays. and heavily loaded goods in the passenger vehicle

Traveling from Bangalore to Bagalkot on 11- May-23... Bus was to come at 9:15pm at Yashvantpur stop but got delayed by more than 30 minutes. I had booked for a passenger bus but it looks like goods vehicle ... So much goods loaded at top of the bus. Loading of goods not only delayed the bus timings, it's huge risk for customers. The safety of customers is completely compromised. Even, maintenance inside the bus is pathetic.