| Address: Ernakulam, Kerala, 682024 |
Sir
We, Kerala Gaskets, had submitted material at your office, in Ernakulam Market road, on 04.08.2018, which was meant to be sent to Chennai. Unfortunately it was informed from your office that the lot to send was booked only on 14/08/2018 with consignment no.[protected] on enquiry. I happened to know from the customer that the material has n’t reached him till now. Toady(28.08.2018), on enquiry, it was informed from your side that the booked consignment had reached at Kalamassery office and it was also stated that the material if required could be given back for sending it through some other agency.
I am really sorry to get such a response from an organisation like you and the dealing was totally unprofessional. The delay that could be caused due to flood related causes which started only by 16.8.2018 can be understood which took place after 12 days from submission. But the unconditional delay in transactions without informing us in time has resulted in many losses to our firm due to customer dissatisfaction.
As an esteemed organisation it is your responsibility to meet our losses caused and hence please undertake necessary measures to make the same. Was this information helpful? | 
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