VRL Logistics / VRL Group — delivery of parcel

Address: Ernakulam, Kerala, 682020

Lr no. [protected] booked on 10th aug 2018 not delivered to me till today. Items already reached ernakulam at pathalam warehouse and received message for collecting the same. Now the lady who attended the phone (Name not given) disconnecting my phone call and not giving proper answer. I would like to know when can i get my parcel which is very important for me. I went to warehouse to collect the item and they were not able to trace the same and promised me to transfer the goods to nearby warehouse at td road ernakulam. No action taken so far by vrl staff at ernakulam branch.