VRL Logistics / VRL Group — excess charged

Address: Nizamabad, Andhra Pradesh, 503001

I umesh kumar agarwal, partner m/s nidhi lights, nizamabad, had purchased electrical goods from vasu electronics, delhi.

The party has booked the consignment through vrl logistics ltd. Mor sarai branch of delhi for delivery at nizamabad vide lr no.[protected] dt.[protected].

The actual weight of the consignment of 2 cartons was 73 kgs. But, the transporter charged for 270 kgs that too on to pay-priority basis in spite of asking him to book on general with pass basis thus inflating the rate and amount for rs.4, 113.

On arrival of the consignment, i contacted the company on their helpline number and was told by their operator that the charged weight is too high, but we are unable to initiate a refund as there is no such policy of the company.

My humble request is to initiate a refund for the excess charges.