VRL Logistics / VRL Group — i no short material out of 3 nos arrived at taratala for lr no [protected]

Please note that under lr no [protected], almost 6 days over, only 2 no packets arrived in taratola hub out of 3 nos packets. I packet is heard to be missing in dhulagarh hub. I have been continuously calling your people at taratola hub but no body picks up the phone or even if after some hours of continuous ringing they pick up, they simply do not have time to speak on the issue. This is ridiculous. The materials have been booked from delhi. It is unfortunate for a bug logistic company like vrl, simply not taking up the issue seriously & solving it. I had written 2 mails to customer care, & the second reminder mail sent yesterday is still not answered. I had no other alternative but to raise a complaint on this. Kindly resolve the issue at the earliest.