| Address: Bowenpally , Sec bad, Hyderabad, Telangana, 500004 |
Dear sir / madam,
We have booked a transport as we were shifting from hyderabad to bhimavaram on 27th june. We were co ordinating with mr ajay singh - bowenpally branch, he had sent their representative home to look at the stuff and quoted us rs 21, 000/- after bargaining. We told him clearly that it has to be box type transport and also mentioned that it is 5th floor at bhimavaram and have furnished the address as well. First thing he didn’t get a box type transport and said that this is only available in small size. We did argue as safety of our material is utmost important for us. He assured that they will shift it safely and said they will cover the transport properly. After reaching to bhimavaram today, 28th june 2019 they are demanding for 1, 000/- more for shifting the material to 5th floor. They are arguing that the lift is small and they cannot shift by stairs. Actually most of the apartments has small lifts only until n unless they are gated community wherein they have service lifts. First of all they should check first and quote, they cannot do this at the last minute saying they will not shift the materials until n unless we pay extra 1000/- which is for sure is not a good on your part.
As per the discussions, we paid 100% payment before the transport left to bhimavaram. This is absolutely very wrong to impose such at the last minute. Professionalism and customer care should be the utmost priority in any business. This is like cheating as the total amount and material is with you. It is not about rs 1000/-, as you are in the transport business you should know what are the main aspects that you should know and check before quoting the amount. Above this one of our family member wanted to accompany with the transport which they agreed but at the last minute they denied saying some reasons. We had to again book a ticket to bhimavaram for that person which is again expense for us.
Only two people had come to unload the material in transport. It’s their duty to get ppl and unload, they left the material at the parking lot and left as they both cannot lift all the material even after paying the amount 1000/-. Instead we got our ppl and paid them and got it shifted to our house in 5th floor. It’s really disgusting and these disorganised ppl had made us suffer a lot.
I would request the concern person to look into the matter and do the needful at the earliest.
Thank you
Lakshmi raju
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