VRL Logistics / VRL Group — late in loading

Sir,
Lr no is [protected]
Lr date[protected]
When i did track with the lr number, i got to know it was loaded on 4th of jun after 5 days from the date of lr.
Where as the lr generated on the same day have already delivered.
My complain is why the parcels with this lr left out behind and was not loaded?
As the receiving party is having his season and is in requirement of goods, he will have to suffer business loss and might happen that even we supplier may hav business loss. This is why i am writing this complain.
Thank you