VRL Logistics / VRL Group — LR number[protected] not received

Address: Nashik ozar

I have book consignment from Gandhidham to Nashik ozar on 22 April 2023 the LR number was [protected]. It will reach at Surat on 25 April after that it will not forwarded to Nashik I am trying to contact with the VRL Gandhidham office Surat office in Nashik office I have also sent mail to customer care and head office but till today is 12th May but I don't get any reply or assurance when I get it.
Please reply me otherwise what I have to do?
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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