VRL Logistics / VRL Group — materials not reached destination

Hello sir,
I have courier the material on 9th of this month and it has reached to city of the party/receiver place but didn't reached to party. It is in coimbatore tpt but from their it didn't despatched to main city of the party. We think that vrl is a fastest and safest transportation for goods but it's proven wrong. We had good faith on vrl transportation. It's a request to do the needful asap.

Thanking you