VRL Logistics / VRL Group — misinformation

Address: Mumbai City, Maharashtra, 400091

Worst customer service by gokul hotel borivali and misinformation given
Really frustrated for the fact that how people can lie just to get a bus booking!!!
I am a frequent traveler by vrl n prefer the service offered but after this experience i will think otherwise
While booking the agent at gokul hotel promised me that the bus will come to wear that's the reason took a sleeper. Bus starting at 2.30, but to my shock at 2.15 they say there s a vrl can that will come n take me to east!!
When asked the agent he denies the fact that something like this was promised
Since i am travelling alone do not wish this hassle

Really frustrated that u have agents employed who lie just to get a booking

Sorry to say but u have lost a customer today because of some liar who does not value customer experience

Manglore sleeper ticket number u18
Booked at gokul hotel borivali

Smruti jogi