VRL Logistics / VRL Group — my goods are not delivered as promised

Address: Bangalore, Karnataka, 560022

My bill no 248. Cn no: lr 219-s2.
I have been promised to get my good delivered today. I am in contact with hyd and bangalore office this whole day almost made 20-30 calls. Driver says he is drunk and can't deliver. I am so upset with inconvenience faced. I can't even express in words. I will never recommend vrl service to anyone with this worst ever experience.

Made complete payment and have to stay without my stuff with family.