[Resolved]  VRL Logistics / VRL Group — My parcel is misplaced

Address: Bangalore, Bangalore, Karnataka

LR number - [protected]
From Surat Station Road
To Bangalore Sarakkigate
Transporter ID - 29AABCV3609C1ZJ

This parcel was sent on 18th December and it was supposed to be delivered within 4-5 days, but it’s still not been delivered and I’ve been visiting the office everyday and they tell me that it’s been misplaced somewhere. Is this the service that y’all provide? I need a solution as soon as possible, it’s a very important parcel.