VRL Logistics / VRL Group — My product not dispatched

Address: 4/157A, paravakattuvilai,anayadi, veeyannoor,kalkulam, kanyakumari

I booked a parcel from Delhi to Nagercoil on 27/9/2022. They said they will dispatch on 29/9/2011. They said delivery to you on 5/10/2022.But till 3/10/2022 no dispatch from Delhi.I called the delhi branch where I booked and asked and they said it arrived in Madurai. When I called Nagercoil branch and asked, they are in Delhi. They still say dispatch is not available.Even after looking at the track id nothing is visible. Even after asking delhi branch they did not say anything. 5/10/2022 If I don't receive the parcel more problems are coming. Give me a solution.