VRL Logistics / VRL Group — no authentic service to customers

The vrl logistics in karol bagh new delhi very worst services. 1st time when i calleed them they picked up the call and told me the details .
next time when i called them all 5 numbers i couldnt connect. then later i of the number got connected . he tried to make me fool saying its all one time charge n its not based on weight fixed charges have to be paid. hes tring to cheat the customer.
and later when i called the other person hes telling me the different charges. their is no authentic service been provided to customers . they are fooling them. and they are telling cost of tax more than cost for the weight of the parcel .