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VRL Logistics / VRL Group — No cctv in bus .. One Of Our traveler lost his bag while having dinner . Kindly look into this matter

Address: BANGALORE

No cctv in bus .. one of our traveler lost his bag and money while having dinner . Somneone entered the bus and taken bag and left.. who is responsible here?? Kindly look into this matter.
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    VRL Logistics / VRL Group Phone
    +91 83 6230 7800 [Customer Care]
    +91 44 3532 6111 [Chennai]
    +91 80 2699 2525 [Bengaluru]
    VRL Logistics / VRL Group Address
    Rs No. 353/1, Varur, Post Chebbi, Taluk Hubballi, Dist. Dharwad, Hubli, Karnataka, India - 581207
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