VRL Logistics / VRL Group — Non delivery and No information about the product to b edelivered

I have ordered soaps, Shampoo and dental kit for my lodging purpose from "Exotika Amenties and Events"- New Delhi.

They have packed and dispatched the order through "VRL Logistics " on 06th May 2023, with Consignment No : [protected]

On 12th May, still the order details are not found and there is no response from the logistics partner.

There is no clue where the order is at present.
The items are worth ₹10, 500 and the amount has been fully paid.