VRL Logistics / VRL Group — Not delivered my 2 consignments

Address: SURAT

We have booked 2 different consignment from surat
With below docket number

[protected] booked on[protected]
2) - [protected] booked on 2-5-2023

But there is not any status of my material online

Also there is no response from customer care or your booking office.

When i go to my booking office of your company, your executive replied me that there is stuck of heavy load in surat depo from last 15 days so it will be delayed but when my client will get that, there is no answer

Please let me inform about my material and if it is not possible to dispatch, let me inform where is my material ? And when it will be delivered ?