VRL Logistics / VRL Group — Not reached at delivery office after 9 days

Sir we have booked parcel lr no [protected]
But despite so many followup threw phones I am unhappy with your service that you are giving before .
My parcel is stuck at pune tpt for many days .
No my parcel is stuck at ahmedabad tpt from 4 days despite delivery office is just 33 km away.
I have also mailed you complain .
Please look into matter and give me delivery . It is very urgent thanks