VRL Logistics / VRL Group — Not received my call and no response from agent

I have ordered clothes material from Surat mata ji Fasion on 02 dec 2021 and they booked the vrl transport on 02 dec and transport reached Visakhapatnam on 09 dec 21 on vrl branch that is 50 km away from my home outside the city and another vrl branch near my gazuaka branch so I called him transfer my material that branch but they are not responding and not picked my call