VRL Logistics / VRL Group — Original consignee copy required for delivery, soft is not accepted

Address: Kalaburagi

I have a consignment booked from surat to kalaburagi. The consignment was booked by my vendor but the original copy is with him in surat. I have a soft copy of the consignment but the vrl official say they won't deliver unless they have the original hard copy.
Question 1: why is the soft copy not acceptable, since it has a GST number and name of the consignee.?
Question 2:the customer service is the worst, instead of trying to resolve the matter they just start shouting at the customer when asked why is the soft copy not acceptable.

What is the resolution for this issue when we only have a soft copy of the consignee copy?