VRL Logistics / VRL Group — Parcel is missing/ not moving out of SALEM TPT

Our supplier booked a parcel on 28/07/2022, from Tirupur. The parcel (tracking [protected]) reached SALEM From tirupur and from there it is not moving. When i complained they updated on 4th, that it is loaded from SALEM To Vijayawada. Today again on 9th they updated it is loaded from SALEM to Vijayawada. How many days we have to wait, as the parcel is not moving from SALEM and i contacted customer care they are forwarding to SALEM TPT but no one is responding properly with information.