VRL Logistics / VRL Group — Parcel not received as per the tracking details

I'm from Selvi Tapes, Tamilnadu. I have booked a parcel from Mumbai ulhasnagar. LR No is [protected].
While I tracked the detail, it shows as it is reached Bangalore. But when I contact Bangalore branch they said its missing. So I contact Mumbai branch, they told that they have sent the parcel. How could I get my parcel. Please do the needful for getting my parcel