VRL Logistics / VRL Group — Parcel Not Received

HI
LR No [protected].

I am supposed to get 7 bags of pebble stone from Jaipur. Last 2 days i even checked if i have received the shipment. However today (15th Dec 21) i received a call from Kiran, VRL Trichy saying that i have received the shipment. When i went in person i saw only 6 bags out of 7 bags. The issue was the verbatim used by delivery person Mr. Kiran was wrong. He is saying if you want you take and go. When i escalated to ADM Mr. Mouli, he was also not in a mood to listen. Very bad customer service. They dont even know where the consignment is.