VRL Logistics / VRL Group — Parcel recieving

When i am in person visiting vrl logistics iti circle circle nashik branch, still it is asked to share the xerox copy of my aadhar card. I m in person visiting and also showing my original aadhar card and also ready to share the soft copy of it but still the person sitting in there is not ready for it.
Not able to understand why only hard copy is needed. The office is so inside midc that no xerox outlet is nearby. Almost 5.7 kms we need to go for xerox xopy.
Very bad experience