[Resolved]  VRL Logistics / VRL Group — Pathetic and dangerous service

Me and husband were waiting along with our senior citizen parents, at Gokarna cross for the bus on 19th February 2022 since 8.30 pm.The bus was supposed to be at 9 pm and were were tracking the bus and in contact with the driver since 7.30 pm.We were told the bus is on time and will not wait if we are late .But the audacity of the Vrl bus service is it comes at 10.30 pm.We were assured by blatant lie eacch time we called to get updates of the bus from driver.After boarding we were welcomed by big chunks of heavy courier on our way, which made our parents fumble, my dad almost fell down.There was no action even after telling them to clear the way.On top of that more boxes were dumped at the back right next to the lower seat which was unfortunately my dad' seat and half of this entire seat was blocked.This kind of audacity is not acceptable as we have been a very paitient customers, paid full price for tickets and have been VRL clients for years now.This will definitely go to higher authorities and the concerned people will have to pay the price