VRL Logistics / VRL Group — Pathetic and unprofessional service

Address: Kirti nagar, Delhi

Concerned sir/madam,
As I wanted to start this complaint with either dear or respected but after experiencing your service I realised you are neither dear nor respected one(atleast the delhi branch).
This complaint is about my experience in VRL logistics KIRTI NAGAR branch, Delhi.
I had a parcel to be received from kirti nagar branch. When I called regarding the same the employee told me that parcel has been arrived and can be collected on the same day. So I took half a day leave and went to your branch. But on arriving they told me to collect it on very next day as the shipment hasnt been disbanded from the truck and made me wait for hours to tell this. My issue is with the person who picked the call. He could have told me to collect my parcel on later on other day, atleast it could have saved my time, money and leave.
Hope you start valuing your customers again.