VRL Logistics / VRL Group — pick up vehicle

Address: 560100

Worst service provided . My pick was scheduled at 8:35 from Electronic City to Anand Rao circle I Waited for 45mims for pick up bus, I tried calling the vrl office and all I could connect to is “ this number is under configuration “ later the bus which arrived was with different number which I was not informed of and thr was no place in the bus to sit it was sleeper bus. Now who is responsible for the safety waiting 45mins on road not getting prior information of the change of pick up bus..