VRL Logistics / VRL Group — Product is at the same location for 10 days and no proper response from the VRL logistics staff regarding the same.

I have sent my parcel (40 kg) from Vijayawada to Delhi kirti nagar on 10-Nov-2021. As per the VRL logistics portal my product is at the same location since it reached Hyderabad (11-Nov-2021). I have called multiple times to the local logistics staff to enquire about the delay/ parcel being at the same place for 10 days and unsatisfied with the response from the staff and evading their responsibility to find out the parcel and let me know about its whereabouts.
LR no - [protected]