VRL Logistics / VRL Group — Product not yet received fake promises

I am Writing this complaint because of worst service and the inconvenience cause by the time I have chosen this service it’s been 6 days from the date the product shipped on 16th of may and not yet received ma product yet, also the poor response form the agents not responding to the emails calls also I attached the bill and order is so please check the details and do the needful and I need my order by end of the day I, e 20 th may and your extending the patience level if not received by end of today will proceed legally.

Here’s ma order ID: [protected]

Thank you waiting for your response