| Address: VRL Logistics, Sakinaka, Andheri (East) |
I had ordered four containers of Honey from Ranchi and the same was sent to mumbai (VRL Logistics, Andheri, Sakinaka) by your concern when i went to collect the same, One container was found to be damage by unprofessionally handled by sakinaka warehouse, mumbai.
if the container was sent by Ranchi firm in a damage condition as said by your Andheri warehouse manager Mr. Kamat, the whole honey would have been spilt and the container would have been empty. this clearly indicate that the container was mishandle by VRL Warehouse staff and would request you to kindly refund the amount of one damage container of honey along with the charges i have paid to VRL Logistics.
when i asked dated 10/02/2022 about the damaged container to Mr. Kamat, Manager VRL Logistic, Andheri, Sakinaka he said on telephonic me to write complain for receiving end and should not mention complain against VRL Andheri, which was ethically wrong practice, so i didnt take delivery and he promise me to come next day so i went again 12/02/2022 along with complaint letter, after seeing my complaint letter he was nether ready to accept my letter nor ready to take action,
i raised his complaint to his senior Mr. Sumit Singh and i shocked that his senior also said dont write complaint in such manner and even my many calls he was not bother to answer mine calls not even ready to take action.
I hope that you will take strict action against these people who are rude with customers and my settle amount of Rs. 6, 502/- at earliest.
I am a farmer from Maharashtra & even sender is also a farmer, this professional peoples can treat us like this then they must be punished.
who will listen our grievance & why we suffer if your people are not trained in there work, we farmers work whole year for our product and people like these behave with us so rude.
awaiting for justice.
I have all pictures to of Damaged container.
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I have been awaiting your reply for 13 days.
The report of Sakinaka VRL is said '' 4 BUCKET open and damage condition received'' which is wrong & false 1 container is out of 4 containers is damaged due to unprofessional handled by Andhheri VRL, so they must be punished and my (FARMER's) must money get back.
Kindly revert as soon as possible & pay my money back.
Regards,
Abhijit N. Bobhate