VRL Logistics / VRL Group — reg: change of bus at last movement and improper management and high bus rates and bad staff behavior

I had booked a/c coach on 11 april 2019 to travel on 21st april 2019, tr. No:15931720 hubballi to banglore, pnr no:450! 20581097~15931720, ticket number:tn5a18084038. They have changed my travel bus by saying that actual booked a/c bus has not arrived so they are providing non a/c bus services as a replacement. This was not at all acceptable still i agreed. The total amount i paid for booking is 1418.00rs but the difference amount they offered is 147 rs. I haven't booked the ticket on 21st april 2019 then how they are deciding the difference amount the bases of bus rates on that date. Usually, the non a/c sleeper coach services are charged around 650rs to 900rs. First of all the bus prices are very high and upon that the management is not at all good. Just because we don't have other choices at the time of boarding they cannot take advantage. I had to cancel my ticket at the time of boarding because of the improper management and inconvenience. They don't keep us update about these changes before, they inform us on the travel day or at the time of boarding so that we won't be having any other go. After cancellation of ticket, they refunded 1347rs. Please take action on the bus rates and management of all the travellers because they are charging very high which is very difficult for customers to manage at night time. There should be limit for bus rates. Just because it is private services they cannot charge out of limit. Kindly consider the concern.