VRL Logistics / VRL Group — rude behaviour of drivers

Drivers in bus are not actually drivers they are gundas. Today i travelled from mumbai to belgium by bus no. Py01 ch1186. When asked for a request stop at gandhinagar stop which is regular stop for the buses denied. Ok fine but he came up with rash words. He was drunk and it's very worst on the name we trusted vrl. No doubt very soon we may here a news like one we heard of mandya the bus went into canal.
If vrl is not serious this will surely be dream come true