VRL Logistics / VRL Group — Short supply of food grain

Address: Flat #21, Purvi Residency, Gokulnagar, Doddakallasandra Kanakapura Road, Bangalore 560062

Hi,
We had sent 3 packets of food grain from Chikodi to Bangalore on 5/1/22 but only 2 have reached so far. I did not even get intimation that 2 have reached. When I went to collect only 2 were found. I have been following up with VRL but their response is very cold.
I am not keeping well and I cannot go again to collect. I expect VRL to deliver the 3rd item to my home in Bangalore for their mistake.
It's almost 10 days and there is no trace of the 3rd packet. No one is giving proper information on the phone.
Please arrange to deliver to the below address at no extra cost.
LR No. [protected] dated 5/1/22