| Address: Chennai, Tamil Nadu, 6000 |
Booked for Chennai to Delhi and shipment of my bike. Had a very disgusting experience.
- First of all, the employees at Chennai and Delhi kirti nagar booking office have to be trained on how to talk to customers. They are sure to spoil the name of their company. They dont give a F to your concerns.
- I was told the bike would reach Delhi in 4 days max. But the bike did not reach even after 11 days. I had to travel 70km to take delivery of the bike from another Vrl godown to avoid further delay. .
- Booking rates were different from Chennai to Delhi as compared to Delhi to Chennai, for the same shipment. Which they justified by some logistic demand reasons. But last year I shipped my bike through Gati courier and they charged me the same rate for both ways.
- Finally, they had damaged my friends bike as they did not load it properly into the pallet when it was sent from Delhi to Chennai. By this time, my friend and I had a clear understanding of VRL's quality so we just took the bike and left the place. Complaining to them or shouting is just a waste of energy. Was this information helpful? | 
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