VRL Logistics / VRL Group — very bad service consignment not move till 4 days

My goods has been booked on 18/04/2018 from raipur.
Till the date i have not received the product as it was on urgent bases the goods.
As per track record the goods was arrived in aurangabad depart on 22/4/2018 which is 3 hours by road from the destination (Jalgaon) but still till 26/04/2018 the goods are in aurangabad.
It was worse experience calling them they all say its in aurangabad but not sending to the destination.