VRL Logistics / VRL Group — Worst customer service of vrl travels

Address: Bangalore, Karnataka

Website: Vrl and make my trip

I have a ticket booked for today from Mumbai to Bangalore. I have been asked to reach vijaya nagar at 1:15 pm. I reached on time and found a mini bus coming at 1:30pm. I boarded that bus and he dropped me at some place near anand rao circle. The driver told me to go walking 500meters with my luggage to vrl office. I reached office and found that the bus is of 4pm and they want me to wait for 2 hours. This is really no acceptable that ur company is making us wait for such a long time. The staff is not cooperative and I called up the head office and he told me that nothing can be done and I can do whatever I want. Worst service has been provided. I am waiting here and it's so hot over here (2 pm afternoon). Seriously I will never recommend anyone to travel via vrl. Pathetic