VRL Logistics / VRL Group — wrong commitment by vrl

Address: New Delhi, Delhi, 110039

Dear sir
We book a material from bawana to thrissur kerala. As per commitment vrl staff (Bawana) that if we loaded material in cargo vrl material will delivered to customer 4 to 6 days. We booked material on dt-23/01/2019 gr no-[protected].
But material not reached yet. Party pay six rupees extra per kg because the material urgent for him and party regularly asking us for material updating that when will be reached material but we have no answer that.
Very bad service...