| Address: Bangalore, Karnataka, 400064 | | Website: www.vrlbus.in |
Bus from mysore to pune on october 3, 2016 - 5:30 pm
Bus ka25c7996
1. Reached pickup point late by 30mins
2. Booked multi axle sleeper ac bus but was made to sit in a sleeper ac bus
3. Drivers did not know the route and we were roaming inside karnataka for 13hrs
4. Reached hubli at 7.10am
5. Drivers did not stop for dinner and restroom for 9 hrs : 5.30pm - 2:30am even repeated requests from passengers especially female passengers requesting to halt at a restroom
6. As promised, we did not get the multi axle bus at hubli instead we were told to sit in another ac sleeper bus
7. The whole journey which was estimated 15hrs took 24hrs to complete.
8. At hubli, when we refused to compromise with ac sleeper bus we were made to wait for 1.5 hrs at vrl depot, hubli
9. The customer care were not apologetic and kept convincing us to sit in the ac sleeper when we actually paid for multi axle sleeper ac bus
10. I reached pune at 5.40pm
Estimated journey time - 15 hrs
Actual journey time - 24hrs
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