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VRL Travels Complaints & Reviews

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Updated: Jul 26, 2024

Complaints 467

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58

Unresolved

409

So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝

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Missing Mobile Ear phone (one plus which cost 2000 rupees)

Incomplete details of Travel

Misbehaved when asked for excess rates for shipment

fooling passengers by not including other cities in dropping points

Service and bush related

Most useful reviews

Charging For Extra Luggage

Cancellation of ticket

postpone of journey or cancellation of the ticket.

stop for dinner and the quality of the food.

bus ticket cancellation charges

fooling passengers by not including other cities in dropping points

VRL Travels reviews & complaints(467)

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Address: Fl/no: 304, Nakshathra Residency, Street no:7, Beside Renova Hospital line Kompally , Medchal road, Petbasheerbag, Hyderabad, Telangana, 500067.

From Hyderabad to Gokarna, we have a bus reservation made. We received a call from the VRL travel agency informing us of a roadblock on the Gokarna route. The VRL bus was canceled since there was no backup bus available, according to our bus partner ABIBUS, who also informed us of the incident.
It is evident from this that we cannot rely on them and reserve the bus because they are untrustworthy and It is terrible that they ended the...

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Myself Adithya D A, the passenger traveling from Bangalore to Mantralay.
I booked bus at may 29 2024 and the pick up point was Rajarajeshwari Nagar Kanthi sweet at 8.15pm, I waited till 9.30 the bus didn't come and I called the them they told the bus has left the place and told to come to anadha roa circle by your own transport.
Then what's the use of me booking ticket from rajarajeswari nagar, I wasted my money on cab also...

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Address: Neheu Nagar, Gokul Road, Hubli

Bus No: GA05T6061 Contact: - [protected] for your journey: Hubballi Hyderabad on[protected]:00 PM
1. Suitcase kept in baggage cabin in water and cloths were wet which was observed after get down in hyderabad
2. It is surprised to see that, leakage started after rain in seat no. U2.

3. While coming from hyderabad to hubli on 6th May, 2024 (Hyderabad to Belgaum Bus)Drivers don't know the routes of Hyderabad and...

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PNR No.[protected]
Bus no. MH12WJ4247
Travel date : 09.05.2024

My power bank missed in the bus.
I have called and informed to customer care.. however, I didn't yet get my power bank.

Power bank colour : black
Any other details required contact me

I am sure it's missed only in the bus.

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I am travelling back from Goa to Bangalore and the driver stopped at 12:30 at Karwar for dinner and we were told 20 mins for dinner. Everyone on the bus got down but my daughter was unwell so she was sleeping. We did not know that the driver was locking the bus ( he did not inform). Everyone had the food and came and tried to open the bus but it was not opening I too tried but people told me sir it's locked so I did not try again, after abt...

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Bus no KA636183
Date 15/04/24
The one person ( he told his name as basavaraj) i asked him to turn off lights after bus leaving manglore..he didn't turned off till Udupi..me and my nxt passenger also requested him initially and he was very rude and challenged as to complaint..he don't care at all...if necessary action should be taken or else I'll take this to manglore police ... since he was very rude in behaviour

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As we have booked AC coach bus yesterday from almatti to Bangalore (11/04/2024) and when we started journey it was AC bus and in middle of journey AC stopped working and at Chitradurga they have made us to change bus due to AC. And they have provided the non AC coach from Chitradurga.

And as we booked AC and we travelled in Non AC. We need refund for the same.

Kindly have action on this

Thank...

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Dear sir/madam
My bus timing is at 9:45 pm, I am writing this complaint at 10:15 pm already half an delay but still bus is not ready to leave even after all passengers in bus they are only waiting for parcel delivery, to full, this is not the first time every time on this route same problems happens and it just irritate the passengers, kindly request you to take a action and plz sincerely maintain the timing, if this is the case booking...

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Recently travelled with VRL bus from Hyderabad to Bangalore on 3 Apr 24 with my mother who is senior citizen, the complete journey was very uncomfortable for the following reasons
1. Wrong pick location provided - Asked before 20 minutes to cross a busy road and come to other side for pick up to a senior citizen.
2. Multiple stops provides to male passenger for toilet at road side which delayed the bus further, no organised...

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Address: Bangalore

Dear VRL Team,

This is very sad to write it, but Today I struggled lot to catch the, today I thought that the small travel agencies are better in terms of humbleness.

I Booked the ticket from Bangalore to Bagalkot (PNR[protected] Bus No.KA41D8024, I was getting 10 min late to departure timing of bus, I got a call from the driver, you know that Bangalore traffic so that I got stuck in traffic and I was requesting...

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Address: Bengalore pune

Staff behaviour.talkiing way to passenger and highist speed 70km with new gold clss bus and shouting on passenger worst service plz cal @[protected]...

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I booked my house shifting consignment from Chennai to Hyderabad through VRL company, it turned out to be fraudulent company. They promised me high quality truck to carry my consignment but sent a small truck. They jam packed all the house holds as a result all the sensitive material got damaged when I received in my new home (Hyderabad). They collected huge insurance amount but they are refusing to pay for the damaged items. Kindly take...

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Hotel tourist Dhaba No good food, prices are very high., Zero hygiene..worst toilets.I wish your management team person should come n pee here and hope he will stand for 1 min.

Please maintain some standards of VRL just releasing new colorful buses doesn't help....

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I am travelling in bus from hubli to ahemdabad bus number KA25D4863, it's coming from Bangalore, after that they stopped service in Belgaum saying that bus is not having permit for other state & another bus is coming in 1 hr but after that it takes them to arrange bus after 5 hr, and they had sended ordinary bus not multi exel bus which we have booked tickets, all passengers got problem in highway and vrl customer care is not responding any...

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Website: VIJAYANAND

Initially i was trying to book 2 seats, at the end i got error and couldn't confirm seats. Even i checked booking section I didn't get any message related to debited amount. Later i booked 2 seats and got message from bank related to debit of amount from my account... After that i got your message of earlier bookings . Kindly look into it..and refund my amount...

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Address: Karnataka

Hello,

I'm writing about VRL Bus Bad Experience. I was travelled with banglore to Goa on Dec 23rd 2023.

After I book, I didn't got any proper details about bus like bus driver contact number, bus number, Tracking details. I Received only PNR Number and bus timings.We have enquire the bus details with their reception each time. Because everyone asking the bus details.

After I got bus, They didn't...

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Address: Bangalore

I'm traveling from Bangalore to Mumbai
They haven't stopped for food or washroom
They stopped for lunch at 4 and then straight for dinner at 12 midnight also they didn't stop any where for washroom.
After paying soo much money they couldn't stop for food??...

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Address: Ahmedabad

Pick late - drop late and before drop point at narol stop at aslali and pick up comes with full of material they empty and fill new material in pick during this period again we suffering just because of VRL activities. They should drop us first at narol and then they do the same. 5000/- charger only VRL taken from Pune to Ahmedabad and this service not suggest anyone to travel with VRL west to money and west of time....

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*Travelling from Banglore to Vijayapur AC Coach KA25D4788, No washroom stop for ladies around hospet. Requested to stop at any Petrol pump or hotels or tolls, but stops at tea stalls. Worst services being health issues, kind request request request to notify and resolve it, being standard travel agency should resolve the issue taking it seriously.*...

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We are travelling from Banglore to Vijayapur, KA28D4788 AC Coach requested driver to stop at ladies washroom at either toll or petrol pump nearby hospet, but he said to go in open places. So kind request request request to understand and resolve, to notify places n give direction to drivers as it causes health issues. Being a reputed travel agency hope for an early solution...

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