Waveclues — order and payment done but not delivery a product of order

Address: Faridabad, Haryana, 121005

I order a JBL t210 earphone and paid a 336 rs on 1 January 2018 but left 9 days my product not delivery that time.my order I'd is[protected].if I call a customer care he said that your order is cancel due to error reason and if you take a refund money you tell me your debit card no and cvv no .I asking that statements not your company policy so why you asking card details. Then he reply me no argument sr if you taking a refund a money you share a card details. So that is a very bad condition me so hopefully pz help me and refund a money my account