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WeChat Complaints & Reviews

www.wechat.com
1.1
Updated: Apr 14, 2023
Complaints 111
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23
Unresolved
88
So far, so good. WeChat is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope WeChat will keep up the work and continue to help more customers with their concerns even better 🤝
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Most useful reviews

2
Account recovery problem
2
Fake account created about me
2
someone misuse my picture to create a fake wechat account.

WeChat reviews & complaints page 2

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R
rara119
Oct 27, 2017
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poor service and poor on problem solving

Address: 31450
Website: Wechat wallet

I have forgotten my wechat wallet password, i tried to reset my password by retrieve my credit card info (That's the only way caused i have tried too many attempts on the password until the system blocked me). Unfortunately, my linked credit card has been hacked few months ago and replaced a new card by ocbc bank malaysia.

I have reported two times to informed wechat wallet centre regarding my problem and showed them the reports/letters...
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Y
Yeap
Sep 26, 2017
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wechat user account change to another person

Address: 14000

Sir,

I wanted to report that my mother wechat account that currently used and that had been added in our group chat suddenly cannot function normally.

It seems like this account with the same phone no is taken over by somebody else or change to another person user account with the same phone number. The reason i said this is because whenever i try to register back my mom wechat account by uninstall and reinstall...
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R
Rameshrajajumaat
Sep 18, 2017
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fake profile as money boy

Address: 71010
Website: Wechat

Dear admin someone misuse my pic in his profile and disturbing others. His wechat is active 2km from my place. I already did police report regarding this problem. I wish wechat team please immediate action before anything wrong happens. He is chat with few girls around my living area and spoil my name. He is very dangerous person and harmful as well....
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R
Rasmey Taing
Aug 23, 2017
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fake account. sexual harassment. sending nude photos and videos.

Username wechat id: rasmeytaing with alias 夏可可ほ, mobile:[protected] region: andorra. This used to be my wechat account and the user fake this account and change region of the phone number which is my current number in my country, so i can't take my acc back. This user has sent nude photos and videos to my wechat friend in that account! That account has so many photos of my family and i. Please kindly help me stop this user from doing...
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S
sathyasivaraj
Jul 3, 2017
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Fake Account and need to be deleted

Address: 11600

I have a fake account under my friend's name and I wish to delete this account and block this user. May I know what is the procedures to complete this action. I need this action to be done immediately because I don't feel secure about the account user. I could not trace back this user account. Please reply me with a solution as soon as possible. Your support will highly be appreciated....
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J
jtao1
Jun 19, 2017
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Wechat out top up

Address: 48235
Website: www.wechat.com/en

I used wechat out topup on june 5th to buy 9.95usd airtime so that i can use it to make calls to other countries. The charge went through in my account, but no credit was shown in my account neither any coupon notes where delivered!!! I email to them using their wechat feed back and communication line and heard nothing back!@%&*.
It is now 2 weeks after my credit card was charged, i still cannot use wechat out to make a call... From...
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U
U-bye
Jun 9, 2017
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WeChat Someone made fake account and doing immoral act.. I need help

Address: 50578

I'm wechat user from Malaysia. Someone already hack my wechat id U-bye and using my account to spread pornography and sexually content to my contacts. They used fake pic and chinese language to communicate. Please block this account and contact me through email [protected]@gmail.com. It's a humble request to all of you. Please help me and take this as a priority....
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S
Sangay Tshering
May 22, 2017
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Harvestmen

Address: 6012
Website: Helping Hand please la

Please kindly find something solutions for the group created by WeChat Id sonamyudengyelmo. It's creating disharmony and harrassing me. I was working as International student service manager in Global College Australia. My role was to advertise the college for international student enrolment. I did in WeChat and I have got 1170 members. Just few weeks ago, few Bhutanese applicants were refused their visa. It's immigration decision, but they...
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S
Serizawa Tamao
Apr 18, 2017
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Fake account sending nude photo

Address: 4103
Website: wechat

Username is pregie1214 my friend name is pregie and she is not using wechat she this account is keep on sending nude pictures of her to chatmates and pretending to be her she hacked pregies facebook account and stole all the picture, pregie langomez do not have a wechat account do something about this her username pregie1214 FAKE account spreading hacked photo please help...
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P
pragya999
from Bengaluru, Karnataka
Mar 28, 2017
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Fake/misuse of WeChat profile.

Address: 560095
Website: WeChat

I haven't used WeChat in over 3 years and neither do I have the app in any of my mobiles. I was going through my Gmail and I found that my WeChat was active on 25th march, 2017 which is highly unlikely as I don't use it. Could it be that someone who has an access to my Gmail has been trying to use my WeChat. All my 3 phones speak of the same last usage date ie 25th of March, 2017. If any kind of suspect, please notify me....
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J
Jesna John
from Bengaluru, Karnataka
Mar 11, 2017
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My number hacked

Address: 560008

My phone number is +[protected].
And I do not use wechat app. But somehow I was informed from my contacts that my number has used by someone for this app.
Kindly take appropriate action before I complaint to police.
U can verify the number by calling me. Jesna...
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R
RoHma ElaHii AnSarii
Feb 25, 2017
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Someone made fake account nd giving my phone no to others and doing immoral act.. I need help

Website: wechat.com

Someone shared my phone no on wechat nd spread wrong details nd people are teasing me calling me on my personal no from difrnt places plz sir kindly take serious action against it.. i can also snd u the scren shot of that fake id named as Riya nd region bangladesh.. the profile pics is of mine i dont evn hav an idea who did ths but other posted pics are fake nd he put fake status tht m call girl nd put my no on his/her status.. so people...
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Q
Qyrshie
Oct 12, 2016
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Someone make account using my photo

Address: 97000
Website: Wechat

I want to complaint about wechat id : aemy_keyz has using my photo and faking being me without my permission. She/he also post my picture and write something that embrassing me. I already do my police report but they ask me to report to wechat self. I hope wechat can suspended her/his account to avoid unwanted thing happen to me or my relative. Thank you....
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E
Edran
Jul 28, 2016
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Harassment!!!

Address: 81000
Website: Wechat ID:qq347590335

I want to report Wechat ID:qq[protected]. I am facing daily harassment by Him!...
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J
JyotiGupta007
from Mumbai, Maharashtra
Jul 5, 2016
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Profile creation

Address: Hisar, Haryana, 125001
Website: developers.wechat.com

After creating account on weChat I login using my account and password.
And After that when I tried to create my profile.
After filling all information like (name, contact number, email and verification code).
It shows me alert of failure with no message (There is a blank div). And it never allow me to proceed further. So Please let me know the issue what I am missing....
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A
ani@404
Jun 13, 2016
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Deducting of amount 1100 rmb even if i have unlinked my bank card

Address: 050017
Website: WeChat

Sir,
I aniket kashyap, wechat id-bittu-byahut... I m using this account in china, on 6th of june 1000rmb transferred to an account bt i have not transerferd afterwards i got to know that it transferred to my friend*s wallet... I got my money back... Then i unlinked my card... Bt after that also 1100 rmb again transferd to smbody*s accont i don't even know whom... It is not showing in my transition too... I don't knw what to do......
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N
Nick James Lee Blackburn
May 19, 2016
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Fake profile using my photos for money

Address: 2054
Website: www.wechat.com

People were asking me why i was on Wechat and when they sent me the picture i immidiately told them it was not me. a the name on there is Simone which is not my name. i have attached a screenshot of the profile. Please can you take this off as it will destroy my name especially where i work. they are saying they will send naked pictures for money as they are in need of money and using my photos as their front....
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M
Manish_2016
from Delhi, Delhi
May 18, 2016
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Sexual harassment

Address: New Delhi, Delhi, 110001

Spreading mobile phone number in the fake WeChat Id.

Received the sexual harassment calls from all over the places. If the complaint is not addressed properly please let us know the status. I will apply for the grievance for escalation. Within a minute i approximately got 5 calls from unknown numbers. While inquiring we found there is a fake ID created as pragi @ [protected] with as the status. My number is misused in the delhi...
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P
pragash17
May 4, 2016
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Sexual harassment

Address: 641062

Spreading mobile phone number in the fake WeChat Id.

Received the sexual harassment calls from all over the places. If the complaint is not addressed properly please let us know the status. I will apply for the grievance for escalation. Within a minute i approximately got 5 calls from unknown numbers. While inquiring we found there is a fake ID created as sunaina sunaina with my number ([protected]) as the status. My number...
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K
Kavish Singh
Apr 16, 2016
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Recover old friend from deleted account

Address: New Delhi, Delhi, 110032

Dear sir/mam,

I am the old user of we chat from last 4 years. Today by mistakenly I deleted my account and after created new account from same contact number([protected])but the problem I faced is I lost my all old friend (shake friends). And obviously I don't remember there we chat I'd or Qr codes, I search them from his/her name but I can't find.
As per my knowledge we chat saved some old data for limited time and...
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