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WeChat Complaints & Reviews

www.wechat.com
1.1
Updated: Apr 14, 2023
Complaints 111
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23
Unresolved
88
So far, so good. WeChat is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope WeChat will keep up the work and continue to help more customers with their concerns even better 🤝
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Most useful reviews

2
Account recovery problem
2
Fake account created about me
2
someone misuse my picture to create a fake wechat account.

WeChat reviews & complaints page 3

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R
Rahman97
Mar 25, 2016
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Account recovery problem

Address: 13200

Hi, my wechat account had been linked with my old phone number which has expired recently, and i didn't manage to link it with new number as i always log in using wechat id.

The problem is, once i reinstall wechat apps in my phone, i was automatically logged out and can't log in (and also recover my account!).

I had try every possible thing to recover, from the verification from SMS code (of course fail as i...
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Purvi Thorat
from Pune, Maharashtra
Jan 25, 2016
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Misuse pic

Address: Pune, Maharashtra

Respected wechat team, There is a fake profile on wechat by the name of neha & Rohit who is using my pictures..this person uploaded profile pic on wechat...i dont know her or his number or any id..i saw her in people nearby option... I also report an abuse but no action has been taken yet...her account is still there with my pictures... Kindly take an action immediate before she or he ruined my image n before i go report to cyber crime or...
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kuntal_21
from Bengaluru, Karnataka
Jan 7, 2016
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Urgent: please remove/block my number +91-9830433070 from wechat

Address: 122001
Website: www.wechat.com

It seems someone put my number ( +91- [protected]) in we-chat against a fake profile. I am getting continuous strange calls and messages from different unknown numbers from last couple of days. It's really pathetic. Could you please stop this and remove my number from We chat ( not sure how the number is put there may be broad casted or any thing else). I am not a we-chat user at all. I am getting more than 1000 prank calls on a single...
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C
chesterandre
Dec 30, 2015
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People nearby

Address: 1120
Website: we chat

People nearby and shake are all chinese and japanese but im in south africa. The chinese cant even speak english. if this doesnt get rectified, im deleting we chat.!!!...
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poojayerunkar
from Pune, Maharashtra
Dec 18, 2015
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Making contact viral

Someone is using a we chat account with we chat id "parul51" and the user is sending messages from this account to various we hat user.the message contains my personal contact number asking them to call on the number.i dont even have a account on we chat.how can i know who is using this we chat account with we chat id "parul51"...
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N
neha93
from Mumbai, Maharashtra
Dec 14, 2015
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We chat made wrong use of my profile and disclosed my number

Address: New Delhi, Delhi, 110059
Website: We chat

Hi My name is Neha Arora. I am really really disappointed with we chat . I have been using this all from last one year. And now we chat has broadcasted my profile all across the world. I dont know how it has happened. I m getting calls nad irrelevant messages from people even from Pakistan .I have deleted my profile and uninstalled it. Still I m getting calls and msgs . I spoke to one person he said tht I asked him to call .even I dont...
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S
sharpshooter
Oct 26, 2015
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Wrong place

Address: 2380
Website: wechat

When I go and look at poeple nearby my we chat shows me a bunch of chinese and at my setting it shows that I ame at south-africa secunda and when I go to wechat team it shows some chineese country and some chineese writing so please tell me how to fix it or I wil be forced to remove this app and give it some bad coments ok please give me a reply thank u...
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K
kabous1971
Sep 14, 2015
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Pornografic content

I have reported a user on WeChat numerous times already for displaying pornographic pictures. Nothing is being done about this by WeChat, although they state hat they do not condone this. I only receive feedback from them everytime stating "Sorry, we are unable to resolve your report about ##### due to insufficient details. First of all, how am I suppose to provide details as I only have the options to report this?...
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amitkr5783
Jul 26, 2015
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Being cheated by wechat

Address: Patna, Bihar

My ragisrd nmbr is [protected]. . . I had earn rs 300 in wechat reward sceme by sending group stickers to friend for 25 days. . . But when time of reedeempation came on 26 july then i saw that only rs50 is left. . This is really disgusting. . I cant belive that we chat is doing such cheap service. . Its unbelivable. . I didnt got my 150 talktime also. . ....
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A
Alexong22
Jul 10, 2015
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Fake account created about me

My friend sent me a photo and I found out that an account was created name Anastasia and this particular person has most of my photos and posting them around in his/her moments saying that I does services. Please kindly do something about this as it is very harmful and humiliating....
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R
Roop Handa
from Mumbai, Maharashtra
Jul 7, 2015
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Someone created my fake Account

Address: New Delhi, Delhi

Someone created my fake account on wechat and put my number and photos. And try to harass me through unknown calls . I m sending you that Fake ID proof this account doesn't belong to me please this account is using my pictures and number and circulated all over on wechat please help me .....
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S
Sarah Marks
Jun 10, 2015
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Remove barcode From Linkedin

I am trying to remove the WeChats barcode from my Linkedin profile. I have already removed the link but the barcode remains. I have submitted my first request to Wechat support 3 weeks ago. Nothing has been done. How do I get your Wechats barcode off of my Linkedin profile? Again I have already removed the link yet the barcode remains....
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A
Avi s
from Durg, Chhattisgarh
Jun 3, 2015
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missed inocent public for making money

Address: Bhopal, Madhya Pradesh

Wechat is making fool of people from 'may 2015' They played a contest and promised to give prizes but nothing announced. They are just using people. I and my 40 friends have complant against wechat for malfare. I want to launch complaint in consumer form....
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D
Dhaven Shah
from Mumbai, Maharashtra
Jun 2, 2015
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wechat mobile application (for not announcing winners of iphone 6)

Address: Mumbai City, Maharashtra

Wechat team were going to announce the winners for iphone6 and still they had not announced..before 1 month also they did not announced any winners though i provided codes to them...no winners are announced for iPhone6 and one plus power bank this all is completely fake and this activity of wechat is only for fame and gaining publicity. So i request you to take action against them....
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bk.soni
from Mumbai, Maharashtra
May 25, 2015
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misuse of photo as profile picture on wechat

Address: Mumbai City, Maharashtra

Tem, the wechat user named 'SAM' using my photo as his/her dp. and started talking rubbish with some people. so please do the needfull as soon as possible before it will ruin my image. Please rectify with it by today or max to max by tomorrow itself. as i have reported abuse also to tht profile but no reaponse has came from wechat....
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S
sanidhyasamu
from Mumbai, Maharashtra
May 8, 2015
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not working

Address: Mumbai City, Maharashtra

respected. im using wechat from long time.yesterday yesterday by mistake wechat remove from my mobile .again i download wechat and started relogin, . but when i put my id and password its showing ur id is logged in somewhere .so its not working so kindly help me what to do. kindly solve my query. [protected] my contact no .u can contact me waitng for ur reply regards...
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anupamgaur31
from Mumbai, Maharashtra
Mar 3, 2015
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misuse of Picture

Address: Meerut, Uttar Pradesh

Respected we chat team, There is a fake profile on we chat by the name of ALISHA who is using my Friends pictures...we dont know her number bt her User Id is ruhina46. we also report an abuse but no action has been taken yet...her account is still there with my Friends pictures... Kindly take an action immediate before she or he ruined image n before we go report to cyber crime or making any defamation case... Please its a request...
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S
sumansharma1204
from Mumbai, Maharashtra
Mar 1, 2015
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My photo is being used by someone on my old number - 9560393988

Address: New Delhi, Delhi

Dear Sir, I was using a mobile number: [protected]. Which was lost few years back. But I realised someone is still using that number with my fake ID and Pic as well. The profile name is horrible: " Desi Girl". Its so strange. You are requested to delete that photo. Awaiting your reply. Thx & Rgds Suman...
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K
khaja.KJ
from Coimbatore, Tamil Nadu
Feb 23, 2015
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I did the activities to get 50rs mobikwik cash back

Address: Hyderabad, Andhra Pradesh

When I have 50rs in wechat I just tried on mobikwik without 10rs adding in it and it didn't worked as expected, but when I added money to mobikwik from my credit card and tried the same code to redeem which is not used and it through an error something like the record shows the code is used...
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Payalsharma956
from Mumbai, Maharashtra
Feb 4, 2015
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Misuse of pictures

Address: New Delhi, Delhi

Respected wechat team, There is a fake profile on wechat by the name of ISHIKA who is using my pictures..this person uploaded 11 pics of mine on wechat...i dont know her number or any id..i saw her in people nearby option... I also report an abuse but no action has been taken yet...her account is still there with my pictures... Kindly take an action immediate before she or he ruined my image n before i go report to cyber crime or making...
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