Wheelseye Fastag — About recharge

I have recharged the fast tag via fund transfer to the account no. of wheelseye. The amount is deducted from my account but it is not reflected in wheels eye wallet. Wheels has changed the bank from IDFC to ICIC but i have transferred fund through NEFT to IDFC account because i have added this account to my beneficiary account details and unaware that wheels eye have changed the banking details. Anyway, I have transferred fund and transaction was successful, but the amount is not there in wallet. I am not getting appropriate support from customer care service as well.
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