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Whirlpool India

[Resolved]  Whirlpool India — Washing machine installation on trolley

Address: Mumbai City, Maharashtra, 400050

I have purchased Top Loading washing Machine model WM STAINWASH ULTRA 65H GRAPHITE (6.5 KG) from Vijay Sales, Khar Road. Company engineer came to install the same promptly. He came with a trolly and installed the machine on the same. He then demanded Rs 1400.00 as the cost of the trolly and my wife who was at home at that time paid the same. I came to know about same on arrival In the evening. I called the service engineer and asked why he has supplied the trolly when we had not asked for the same. He replied that the trolly is a must for this machine as it would get damaged otherwise as there is very little clearance underneath the machine.

Now I have few questions from the company Whirlpool
1. Is the trolly a must for this model of the machine and it will get damaged if not installed on trolly?
2. If the answer to above question is YES why company has not provided with the machine as standard accessary
3. If answer is NO why your service engineer has installed the machine on a trolly and then charged for the same.
I want a clear answer to my questions and refund of the amount charged for the trolly OR I will be forced to post the issue on all online consumer forums.
M M Chawla, C-2/ 74, ONGC Colony, Bandra Reclamation, Bandra (West), Mumbai - 400050, Cell No [protected]
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Nov 8, 2016
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2016
Whirlpool India Customer Care's response Dear Customer (MMchawla),

Our team got in touch with you and informed that we are working on this issue and will share further updates on Monday.

Regards,
Whirlpool Support
Verified Support
Oct 01, 2016
Whirlpool India Customer Care's response Dear kavitachauhan.k,

We sincerely regret the inconvenience you have faced. Please share your complaint number and contact details at [protected]@whirlpool.com so that we can escalate this issue to our team.

Regards,
Whirlpool Support
Verified Support
Oct 06, 2016
Whirlpool India Customer Care's response Dear Customer (MMchawla),

Our team got in touch with you and confirmed that there was no insistence to buy a trolley but a helpful suggestion was given as you intended to use the appliance in your washroom where there is a risk of rusting due to water. We hope your concern has been addressed. Kindly connect with us on [protected]@whirlpool.com in case you require further assistance.

Regards,
Whirlpool Support
Verified Support
Oct 08, 2016
Whirlpool India Customer Care's response Dear kavitachauhan.k,

We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues.

Regards,
Whirlpool Support
Verified Support
Jan 31, 2017
Whirlpool India Customer Care's response Dear customer(MMchawla),

Our service technician will visit your place tomorrow and will apologize for the inconvenience you have faced. Please let us know if you require any further assistance.

Regards,
Whirlpool Support
 
3 Comments

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Comments

I had purchased Semi washing machine Ace 7.0 on March 2016. but i felt bad when they using that product after one month it's created problem regarding washing automatically stop and then running. I gave complaint mechanic two times came, but went back without repairing, unfortunately same problem has happened now I never expected such services.
Reply
All the details being asked are available in the complaint submitted earlier.
M m chawla
Reply
What ever is being claimed by the company that my issue has been resolved is a blatant lie. Nobody has contacted me to resolve the issue. I never confirmed that the installation engineer did not force us to buy the trolley. He never asked us and installed the machine on trolley.
This is highly unethical by company to write that issue has been resolved whereas actually nothing has been done

Regards
Reply
Whirlpool India Customer Care's response, Jan 30, 2017
Verified Support
Dear customer(MMchawla),

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

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