| Address: 110085 |
| Website: Whirlpool customer care -call centre |
As there was no cooling in the refrigerator, i registered a complaint with customer care vide complaint no. Dl[protected] on 24/10/2016. The technician from the authorized service centre visited and informed that :
1. The stabilizer is faulty and require immediate replacement. (Cost rs.1900/-)
2. Gas is choked and requires refilling. (Cost rs.1650/-)
3. Sensor faulty and requires replacement. (Cost rs.1650/-)
He advised to deposit the above cost along with visit fee of rs.510/- and guaranteed that the refrigerator will start smooth working after above job work. I deposited rs. 5710/- in advance and technicians did the repair/replacement work and refrigerator resumed working.
The same problem reoccurred on 04/11/2016 and complaint no. Dl[protected] on 04/11/2016 and again complaint no. Dl[protected] on 07/11/2016 was registered. The technician visited and made repairs and refrigerator started working.
However the same problem of no cooling of refrigerator again occurred and i again lodged the complaint on 15/12/2016 vide complaint no. Dl[protected]. The technician visited on 17/12/2016 and informed that bimetal with thermofuse costing rs.1750/- requires replacement and charged rs.2260/- (Rs.1750/- plus visit charges rs.510/-). And the refrigerator started functioning.
However the same problem reoccurred on 31/12/2016 and i again registered a complaint vide complaint no. Dl[protected]. The technician visited and did job work telling that he has changed bimetal and refirgerator started working.
The same problem of no cooling reoccurred on 09/01/2017 - complaint no. Dl[protected] and again on 24/01/2017- complaint no. Dl[protected] was lodged. The technician visited and did job work.
The same problem has again come on 07/02/2017 - complaint no. Dl[protected]. The technician visited on 07/02/2017 and informed that sensor and bimetal already changed are not of whirlpool company and has now replaced bimetal with thermofuse of whirlpool company. But again has changed sensor of any local company. He was asked why he is not fixing whirlpool company, s sensor. He informed whatever the part has been given to him by the service centre, he has replaced.
So see the situation. We are suffering for the last 4 months because the service centre is not fixing whirlpool company, s spare parts and is charging the cost of whirlpool company, s spare parts cost. He is fixing local parts due to which the problem is reoccurring.
Another disgusting matter came to our knowledge. The service centre charged from me rs.1750/- as cost of bimetal as against the cost of said part which is rs.1000/- as the sticker with cost of rs.1000/- was left by the technician due to oversight and the same is with me.
As sensor now replaced on 07/02/2017 is local and not of whirlpool, the problem in the refrigerator is again expected in the next coming days.
Please take note of my complaint and either rectify the problem or return me the amount charged from me from time to time.
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