Woodland — no support for returning product

I ordered men's size M jacket and when I received it, the size was wrong. The jacket was very small as if its a boy size.

I emailed them about returning the product as well as tried to contact them through their customer care number. All the efforts went in vain and no response from the company.

Though their return policy says that they should receive the item back in 14 days but I do not get how would the customer send the item within this period when they do not respond to customer return emails / phone calls.

This is really a poor customer experience and I never expected this from a company like Woodland.

The order details are as follows:

ORDER ID: OR-1564177/SO-1616847
Date - Tue, 31st Dec, 2019
Jacket Model Number - JC 332 (GREY)
Price - INR 4197.0

I need to return this jacket and get the refund back in my original mode of payment.

Could you please help in resolving this issue?