Xiaomi India Complaints & Reviews

I m using mi not 4g nd while I am playing song in my phone I plugh in aux cable in it and then automatically the touch of phone not working then I send my phone to service centre in Indore nd there they said they will diagnose your phone for 2 days after that they will say that the phone have hardware problem or software problem after. 2 days they said that your phone motherboard is damaged nd the phone is not even starting but when I submit my phone the phone is working. Only. Touch is not working this the mistake phone motherboard. Is damaged. Due to mistake. Of service centre kindly. Resolve my problem. As soon as neither. I will file case against. Mi ..

Hello,

I have submitted the request for the headphone replacement as the head phone is in warranty period.

I have submitted the head phones on[protected] and yet the request is not completed and they are telling like it will take at least 30 to 45 days.


I f i can see the head phones are available to sell on the portal then why it is taking 30 to 45 days to process my request..

I'm here to complain about the replacement of my headphone, which I brought sepratly from flipkart for 999rs. After 3 month o[censored]se it stoped working.
So I submit it for replacement on 2jan 2016 on xiomi service center, Patna.
Since then I'm just waiting for d product.
I visited @ service center 2 times in gap of 20- 20 days. they don't have any update On my complaint, when I tried calling them they never respond.
Its been approx 2 months.
For further information I m attaching my invoice & service job sheet

I had purchased power bankEB10400 MH on 28thjan2016 lgot delivery on 4thfeb2016 and its not working order ID is OID30764

Purchased a phone in OCT 2015. Instrument is not detecting SIM. Company service center refused either to replace or repair the instrument.

Hello!

I have purchase your company phone form amazon at 11 august 2015.

Till tomorrow my device is perfectly OK. But today when i charge the device and remove charger what i saw. It got curved display.

I contact MI authorized customer care but they didn't give me any solution and told me that contact to our helpline number.

Since morning i tried many time on your helpline number[protected]. But still i didn't connect your helpline.

There is no problem in device but my screen got curved so tell me what i do??

Reply me as soon as possible.
My Amazon invoice number is - KA-BLR[protected]
My order Id number is[protected]

Here I submitting conversation between me and xiaomi service center customer support executive Mr. Shivam.

Hello!

I have purchase your company phone form amazon at 11 august 2015.

Till tomorrow my device is perfectly OK. But today when i charge the device and remove charger what i saw. It got curved display.

I contact MI authorized customer care but they didn't give me any solution and told me that contact to our helpline number.

Since morning i tried many time on your helpline number[protected]. But still i didn't connect your helpline.

There is no problem in device but my screen got curved so tell me what i do??

Reply me as soon as possible.
My Amazon invoice number is - KA-BLR[protected]
My order Id number is[protected]

(Hardik Shah)
([protected])
Reply Reply to All Forward More
Mi India
To hardik.[protected]@yahoo.co.in Feb 3 at 2:24 PM
Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.

Hardik, I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
Show original message
1084370
Reply Reply to All Forward More
Hardik Shah
To Mi India Feb 4 at 4:42 PM
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


Show original message
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Reply Reply to All Forward More
Hardik Shah
To Mi India Feb 4 at 4:49 PM
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


Show original message
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Reply Reply to All Forward More
Mi India
To hardik.[protected]@yahoo.co.in Feb 4 at 5:47 PM
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and we have checked your snap shots. I would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Thu, 4 Feb at 4:49 PM, hardik shah wrote:
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Thursday, 4 February 2016 4:42 PM, Hardik Shah wrote:


M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Wednesday, 3 February 2016 2:24 PM, Mi India wrote:


Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.

Hardik, I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
Show original message


1084370
Reply Reply to All Forward More
Hardik Shah Mr. Shivam Before contact you i have contacted your authorized service center. But they told me thia problem does not cover warranty policy. After i contact you. So now my humble request you that plea
Feb 5 at 10:04 AM
Mi India
To hardik.[protected]@yahoo.co.in Feb 5 at 5:30 PM
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and I would like to inform you that we provide replacement warranty of 10 days if the product is purchased from www.mi.com/in. and you have purchased your device from amazon. so we would not be able to provide you replacement for this device. kindly co ordinate with amazon for the same.

from our side we would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Fri, 5 Feb at 10:04 AM, hardik shah wrote:
Mr. Shivam

Before contact you i have contacted your authorized service center. But they told me thia problem does not cover warranty policy.

After i contact you. So now my humble request you that please replace my device as soon as poasible.

Sent from Yahoo Mail on Android

On Thu, Feb 4, 2016 at 5:47 PM, Mi India
wrote:
Hello Hardik,

Thank you for writing back to me, I hope this email reaches you in a good spirit.

Hardik, I understand your concern and we have checked your snap shots. I would request you to co ordinate with our service centers for the same.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]
On Thu, 4 Feb at 4:49 PM, hardik shah wrote:
M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Thursday, 4 February 2016 4:42 PM, Hardik Shah wrote:


M. Shivam

As per your requirement here I attach snap shot of my device.

Kindly revert as soon as possible.

(Hardik Shah)
([protected])


On Wednesday, 3 February 2016 2:24 PM, Mi India wrote:


Hi Hardik,

Greetings from Mi India Customer Support. My Name is Shivam.
Show original message
I understand your concern and I would request you to send us snap shots of display of your device, so we will investigate this issue and help you in a better way.

If you have further questions, please don’t hesitate to contact me. I will be glad to assist you further.

Sincerely,
Shivam
Mi India Customer Service Center
Website: www.mi.com/in
https://www.facebook.com/MiIndiaOfficial#!/XiaomiIndia
Web ChatService:http://www.mi.com/in/service/online
Hotline:[protected]

We discussed your issue with the service centre team and as per their feedback, the device display and screen got physically damaged. Hence this issue reported by you. The warranty also rejected for the same reason.

-this is response of xioami circle head bangalore Mr Ravikanth

My response
Mr Ravikant ..not a single scratch on device...its cheap specs of device and excess overheating which is leading to the screen being unglued...

Bill no: ISH001013 dated[protected]
After handed over my phone, they don't feel it important to register the new motherboard no. on bill. So, I've to go there to registered it now. If they are so dumb & irresponsible at their work, why are you keep them their for customer support?

Today I wrote an email to them which is as under:


Thank you customer care for reply. further to telecon with the floor supervisor Mr. Ranveer Singh of instant date, I request you to provide me the exact details of the cost as mentioned in my previous email (appended below). Further, I was also learnt from Mr. Ranveer Singh that the price as quoted by the Service Centre is the official price of Xiaomi India.

I reiterate that the replacement cost of two parts INR 8400 is being charged by your service centre to undertake repair of almost 1.5 year old used Redme 1S (INR 5999). In other word the servicing cost is much more than the cost of handset sell to Indians in India, which is frivolous and malicious.

keeping in view of the above, you are advised to immediately confirm in writing about the Xiaomi official price of 1 unit motherboard of Redme 1S and 1 unit Display of Redme 1S of failing which I'll be compelled to take legal recourse including filing criminal complaint(s) against you as per laws of the land.

This is in addition to the actions that may be taken by the other individual affected persons in India.

thanks and Regards


O P SINGH


I think, the charges charged by them are unjustified and wrong, which indicate the mala-fide intention of the company too.

The concerned are therefore requested to take necessary action to mitigate the syphoning of hard earn Indian's money by foreigners.

thanks and regards

O P SINGH
[protected]@gmail.com

Sorry to inform you that
Im not happy with this kind of service of yours. I have bought your mobile redme 2 at 5999 INR. And the person in service station is asking me to repair it at 6713 INR. so how is that possible ? Please reply me as soon as possible. And yup if possible than please send me my money back.
My inquiry no. Is [protected]

I have booked one Mi power 10400 mAh bank through you with order No [protected]. recieved the item and when started using the power bank the recharge do not with stand even for 10 minutes . I have tried to contact in this number [protected] but many times it gets cut off and I get no response. Kindly attend to my complaint and replace with the new one .


Regards,

S Annamalai.

I have purchase mi 4i phone in month of august. Till tomorrow my phone is properly working without any technical or hardware issue.

Sudanly today my phone got curved after remove from charging cable.

I contact your authorized service center but they didn't give any positive response.

So give me suggestion what will i do????

My mobil lost so my Handsets

Redmi Note 4G 1. [IMEI/Serial No: [protected] ] pls find me my mobile number [protected]
mi company

My mi pad is nit taking charging from pc.
And there is no service center in Aligarh(uttar pradesh).
The nearest service center is.80km away from my place.
So kindly send ur engineer to visit my place and get ot repaired.
U dont have any service cnter in aligarh...
That is very disappointing whereas almost every company has its service center here...
Plz snd ur engineer as soon as possible.
Or u will lose one permanent customers trust.
I recommended MI to around 20 frnds, so never let me feel like did smthng wrong.

The installation application language in xiaomi mobile phones are all in Chinese language, which become difficult to understand and install on computer.kindly update the English version so that it can be understood by all.

Regards
Sharath

I have given my mi4i to service center on 21/12/2015 because my touch pad not working, so they said after 1 month will be repaired . Tham i go to service center on 19/1/2016 . they sad they has stop doing mi service . and given back my mi4i as it is . than in called customer care they give weired answer that go to ahmedabad or baorda . Than i go for pick up abnd droup service from xiomi . they give me pick up time on 20/1/16 at 2:00 pm, but still no one has came to pick up mu mi4i.

"Bolo Bharath Mata ki Jai"
"Down, Down Chinese Xiaomi Company"

Proven Policy & Vision of Xiaomi
"Sale anything to Indians & just forget Indians after sales"
"Milk as much Money as possible from Indians by all means
& ignore once Indians milk Money"

Xiaomi is taking Indians just as a granted
Xiaomi exploiting Indians
Xiaomi cheating Indians
Xiaomi just milking money from Indians
Xiaomi supply worst quality products to Indians
Xiaomi just forget & ignore Indians once they sale & get money

With very attractive marketing strategy Xiaomi selling lakhs of mobile phone instruments to Indians, but they do nothing as per as service & after sale response is concerned

I bought "Xiaomi Redmi Note 207 HM Note Indian WCDMA White 3G Duel Sim" mobile phone instrument in December 2014 through Flipkart

Supplied neither with any user manual (Hard / Soft Copy) nor pre-loaded, when called said it's under process, till now it's under process!!! Built in memory is very low, as we can't move applications to external memory card, so, I was living with limited applications, super slow processing which lags. With many more difficulties I was using this instrument as buying one more instrument was not affordable to me

Brown burn marks started appearing on display screen just after one month o[censored]se, as I was busy, took some time to approach service centre, opted for service in Bangalore on 11th December 2015, service centre, they said it's a "Display Fault" which has to be replaced & will be returned after fixing the new display on 22nd December 2015, but till date 27th January 2016 it's not serviced & returned to me.

I don't have any additional Android Smart phone, so, one can imagine my difficulties without social networks, which can't be accessed without this instrument & a businessman face, what kind of business & financial losses, by missing social networks

Since 22nd December 2015, calling Service Centre every day, they say part is not yet supplied by the Xiaomi, once part is received within no time it will be fixed & returned to me, I can understand they are helpless without supply of the part by Xiaomi

Till now hundreds of time called Xiaomi Customer Care on[protected], they have only one answer "we have escalated the matter please wait", sent around 25 emails to service.[protected]@xiaomi.com got just 2 reply with same line "we have escalated the matter please wait", twice had online chat on http://www.mi.com/in/ they concluded with same line "we have escalated the matter please wait"

Sent Legal Notice asking to

"Return the said instrument properly serviced or similar new instrument or pay the cost of the instrument at the time of purchase, immediately, otherwise I will file a legal case against Mi India requesting for the same along with all relevant expenses, interest & compensation against my financial & other losses"

by email to service.[protected]@xiaomi.com, got reply of same line "we have escalated the matter please wait"

What the HELL is this?

Who the hell this SHAMELESS company called Xiaomi?
Why Indian law enforcing BAN on these CHEATERS - Xiaomi?
What the hell they are doing in India & to Indians?
And why we the Indians are tolerating them?

I heard many Indians are facing variety of problems from Xiaomi

Together, let all o[censored]s, debate here, to decide what best can be done to teach a lesson to this Chinese company - Xiaomi

Join the debate & suggest, will make them to learn "CUSTOMERISM"

"Bolo Bharath Mata ki Jai"
"Down, Down Chinese Xiaomi Company"

I had purchased a redmi note prime from amazon website on 21 dec 2015 Invoice of which is KA-BLR[protected].the mobile is not in working condition.where as Xiaomi customer care person is charging for the service for which they should provide free service(as conveyed to me by AMAZON customer care)
Order id[protected].
We need a replacement or get it repaired on urgent basis.

Dear Sir / Madam,

I am Vijay from Navimumbai, I have lost my mobile from MSRTC Bus of Thane to Panvel, I took Bus from Kharghar to kamothe. In Bus it is too much rush i found, to arrived at home early so i took the bus, after one stop which is kopra coming under khaghar i lost my mobile, mean while some passenger has been alight at kopra. This is second time i lost my mobile in Bus. Requesting you to please search my mobile at earliest.

Details of Mobile.

IMEI - [protected]
MFG by - Xiaomi
Model - Redmi 2 Prime (White- 16 GB)
Reliance number which is inserted in - [protected]
Purchased date - 11 Jan 2016
Lost date - 24 Jan 2016


Please requesting to you get my mobile soon. If you found the same please do call me on [protected].

Thanks.

Regards,
Vijay

Purchased the below mentioned phone from flipkart a MI Note 4G and handed over to service center but they seem to have lost the phone and are now dogging with replies
IME number[protected]
Service Center Details :MI Exclusive Service Center
TVS Electronics Ltd, 1170/21
Revenue Colony Near Shivaji Nagar Head Post Office
(Adjacent to Kajale Petrol Pump)
Shivaji Nagar Pune 411005
Hours of Operation: Monday to Saturday, 10:00-18:30
Service Center Phone Number:[protected]


Job Sheet / Work Order Number : job sheet not made (ELs sheet given
stamped this has already been sent as an attachment)

Date of Submission : 11/01/2016


Purchase Date and Medium : 20/01/2015 purchased from flipkart


Issue in Device : Defective pixels and patchy display, side keys
faulty, and low speaker sound(please refer to the els attached)

Contact Number :[protected]

Address :Billing Address
sangeeta molakala
room no 2 and 3, kale building, main
road above shrikrishna medical,
kalewadi, pimpri, pune 411017, ingale
hospital.
Pune 411017 Maharashtra
Phone: [protected]

I hope to hear from you soon as resolution of your issue is important for me.